Quality Policy & Systems
Quality Policy
Multisorb Technologies, Inc. commits to the principles of Total Quality Leadership in order to meet or exceed our customers' expectations.
Quality Objectives
- Provide products and services to meet or exceed customers' expectations
- Provide error-free and on-time delivery
- Provide superior value to our customers
Principles of Total Quality Leadership
- Products and Services: The quality of our products and services is the result of the commitment our people make to their jobs. The continuous improvement in our products and services reflects the efforts of our employees.
- People: Our ability to compete in the marketplace is the result of our commitment to teamwork. Employee involvement is our way of life.
Multisorb Technologies, Inc. empowers all employees to participate in implementing this policy and to assume responsibility for the quality of their work.
All employees receive training on the content, purpose and meaning of the Quality Policy as part of their Total Quality Leadership training.
In addition, copies of this policy are given to employees as well as posted in prominent places to enhance employee awareness of the Quality Policy.
ISO 9001:2000 Certification
Multisorb Technologies first received ISO 9002 certification in 1996 and also registered to the QS9000 Automotive Quality System Standard in 1998. Through this accomplishment, Multisorb maintains its status among an elite group of companies that have achieved world-class quality by meeting the requirements of ISO 9001. Multisorb received its registration renewal through Bureau Veritas.
Multisorb, already certified to ISO 9002 standards, became the first packaged desiccant company to achieve ISO 9001 certification, the most comprehensive ISO standard, covering all elements in the design, development and production process in 1998. ISO 9001 certification establishes that all aspects of Multisorb's packaged sorbent operations, including the design process, have been assessed and registered as meeting the requirements of the International Organization for Standardization (ISO).
Since 2003, Multisorb has maintained certification to the process oriented ISO 9001:2000 standard for all products.
Bureau Veritas, an ISO-9000 registrar, conducted the audit and awarded the certifications which cover the design, manufacture and distribution of Multisorb Technologies' packaged sorbents to the pharmaceutical, medical, food, automotive, electronics, chemical and consumer industries.